Refund & Cancellation Policy

At Platinum Services, we strive to deliver the highest satisfaction for every tour booking. We understand that unforeseen situations may require you to reschedule or cancel your plans. Below is our transparent cancellation and refund policy.

1. Cancellation Timelines & Charges

• 30 Days or more before departure: 90% refund of the total package value (or 100% credit voucher toward future bookings).
• 15 to 29 Days before departure: 75% refund of the total package cost.
• 7 to 14 Days before departure: 50% refund of the total package cost.
• Less than 7 Days or No-Show: Non-refundable due to advance non-refundable hotel & cab blockings.

2. Free Rescheduling Policy

Subject to hotel availability and seasonal tariff differences, we allow travelers to reschedule their trip dates up to 10 days prior to departure without incurring administrative cancellation fees.

3. Refund Processing Timeline

Approved refunds are credited directly to the original mode of payment (Bank Account / UPI / Card) within 5 to 7 business days from the date of formal cancellation confirmation.

4. Assistance & Claims

To request a cancellation or refund, please email our support team at support@platinumservices.in or call 8796888573 with your Booking Reference Number.